For over a decade, YNAB has been at the forefront of creating the best budgeting application, affectionately known as “You Need a Budget.” Throughout our journey, we have received countless success stories from our dedicated users, showcasing the transformative impact our application has had on their lives. With a relentless commitment to excellence, we have cultivated an impressive ecosystem of applications, live courses, and robust customer support that continuously reinforces our mission of making a tangible difference in people’s lives. As we gear up for the new year, we are on the lookout for tech-savvy, friendly, and dedicated Seasonal Customer Support Specialists to join our team. This exciting remote position, commencing in early November 2022 and extending through mid-February 2023, offers a part-time commitment of 23-27 hours per week. If you are a current YNAB user or eager to learn, and if our Core Values resonate with you, we eagerly await your application!
1. Your Role as a Seasonal Support Specialist
As a pivotal part of the YNAB support team, you will be instrumental in guiding our users, addressing their inquiries, and ensuring a seamless and rewarding experience. Your dedication to our Core Values, technological proficiency, and exceptional written English support will be vital in maintaining the high standard of service that defines our brand. Working alongside experienced team members, such as Natalie and Renae, you will receive comprehensive training and guidance to thrive in your role and make a meaningful impact. Your fellow Seasonal Support Specialists, located in different time zones, will serve as your allies, offering support, camaraderie, and a sense of shared purpose as you navigate the challenges and triumphs of the support queue.
2. Day-to-Day Responsibilities
Envision starting your shift, immersing yourself in the bustling support queue, and providing timely and accurate responses to our users. You will relish the challenge of addressing complex queries, finding innovative solutions, and leaving a trail of delighted customers in your wake. Emphasizing efficiency without compromising the quality of your interactions, you’ll understand that each response is an embodiment of the YNAB culture and brand. Throughout the day, engaging with your team members, attending one-to-one meetings, and exploring opportunities for growth and development, you will embrace every challenge as an opportunity to learn and excel. Your commitment to excellence, unwavering dedication to our users, and proactive approach to problem-solving will define your journey with us.
3. The Ideal Candidate
We are seeking candidates with exceptional self-management skills, a commitment to our work schedule, and a passion for delivering exceptional customer service. If you excel in a dynamic and fast-paced environment, possess strong written English skills, and understand the importance of effective communication in a customer-centric setting, you are precisely the candidate we’re looking for. We encourage individuals dedicated to continuous learning and growth, thriving in a collaborative and supportive environment, and eager to make a positive impact to apply. If you have a reliable computer setup for remote work and a passion for delivering exceptional customer service, we would love to hear from you.
How to Apply
To apply for this position, please submit a cover letter in PDF format introducing yourself and explaining why you are interested in this position and why you believe you would be an excellent fit for our team. Additionally, provide concise responses to the specified questions and attach your resume in PDF format. The application deadline is 11:59 pm ET on October 1, 2022. We look forward to receiving your application and exploring the opportunity of welcoming you to our dynamic and supportive team at YNAB.
